Frequently Asked Questions
Everything you need to know about your Secretlab experience.
What is the standard shipping timeframe for Secretlab chairs?
Most in-stock items are processed within 1-2 business days. Delivery typically takes 3-5 business days depending on your location within the United States.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the return policy for Secretlab products?
We offer a 49-day return policy. Items must be in their original packaging and like-new condition. Please note that return shipping fees are the responsibility of the customer.
Do Secretlab chairs come with a warranty?
Yes, all our chairs come with a standard 3-year warranty, which can be extended to 5 years through our Warranty Extension Program.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying customers.
Are the chairs difficult to assemble?
Not at all. Each chair includes a detailed step-by-step assembly guide and all necessary tools. Most users complete the setup within 20 minutes.