Returns & Exchanges
Secretlab offers a 49-day return policy for all accessories and chairs to ensure you are completely satisfied with your ergonomic setup. We strive to provide a seamless return experience for our community of gamers and professionals.
Initiate a Request
Visit our Support page and submit a return request form with your order number and a brief explanation for the return.
Verification and Approval
Our customer support team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number.
Pack and Ship
Disassemble your product and pack it securely in its original packaging; you are responsible for shipping the item back to our designated warehouse.
Quality Check and Refund
Once received, our technicians will inspect the item for any damage; upon approval, a refund will be issued to your original payment method minus applicable fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing